• Q- What do I do if the steamer gets a fault code?
  
  • A- All steamer fault code fixes can be found in the Troubleshooting section of the DewPoint Owner’s Manual
• Q- How do I repair Low Water 1 or 2 Tripped?
  • A- See Owner’s Manual: Fault 300: Low Water 1 or 2 Tripped
• Q- Why will the boiler not fill with water?
  • A- See Owner’s Manual: Fault 301: Boiler Not Filling / Slowly Filling with Water (See Fault 300)
• Q- How do I test a PLC input card?
  • A- See Owner’s Manual: Fault 302: Faulty PLC Input Card (See Test 13)
• Q- Why is the boiler water level high/overflowing?
  • A- See Owner’s Manual: Fault 303: Boiler Water Level Higher Than Set Point / Boiler Overflowing
• Q- Why will the work lights not turn on?
  • A- See Owner’s Manual: Fault 304: Work Lights Will Not Turn On
• Q- Why will the touch screen display not turn on?
  • A- See Owner’s Manual: Fault 305: Touch Screen controller Will Not Turn On
• Q- Why is steam coming out of the front water tanks?
  • A- See Owner’s Manual: Fault 306: Steam Coming out of Water Supply Tanks
• Q- Why is smoke coming out of the exhaust?
  • A- See Owner’s Manual: Fault 307: Burner Smoking / Pulsing
• Q- Why will the actuators not open or close?
  • A- See Owner’s Manual: Fault 308: Actuators/Valves Not Opening/Closing
• Q- Why is the boiler losing steam pressure?
  • A- See Owner’s Manual: Fault 309: Loss of Steam Pressure During Operation
• Q- Why is the feed water pump not running?
  • A- See Owner’s Manual: Fault 310: Feed Water Pump Not Running
• Q- Why is the circulation pump not running?
  • A- See Owner’s Manual: Fault 311: Circulation Pump Not Running
• Q- Why is there water in the steam?
  • A- See Owner’s Manual: Fault 312: Water in Steam / Bales Have Water Splotches / Sudden Loss of Steam Pressure and Water Level
• Q- Why is the touch screen display frozen?
  • A- See Owner’s Manual: Fault 313: Touch Screen Problems: Frozen, Won’t Respond to Touch
• Q- How do I repair PTO bearings?
  • A- See Owner’s Manual: Fault 314: Failed PTO Bearing(s)
• Q- Why are the PTO bearing slipping?
  • A- See Owner’s Manual: Fault 315: PTO Shaft Slipping
• Q- Why is water coming out of the steam purge valve?
  • A- See Owner’s Manual: Fault 316: Water Coming out of Steam Purge Valve
• Q- Why is steam coming out of the flue exhaust?
  • A- See Owner’s Manual: Fault 317: Water in Furnace / Steam Coming out of Flue Exhaust / Leaky Flue Tube(s)
• Q- How do I fix the camera system?
  • A- See Owner’s Manual: Fault 318: Camera Problems
• Q- Why is the boiler building pressure during the fill stage?
  • A- See Owner’s Manual: Fault 319: Boiler Building Pressure During Fill Stage
• Q- How do I fix a PLC NAK error?
  • A- See Owner’s Manual: Fault 320: PLC NAK Error
• Q- Where do I find fuse information?
  • A- See Owner’s Manual Fuse section and Fuse Fault section
• Q- Why is the purge lasting so long?
  • A- See Owner’s Manual: Fault 397: Purge Delay: T19 High Fire Jumpered (See Fault 221)
• Q- Why is the louver not closing?
  • A- See Owner’s Manual: Fault 398: Purge Hold: T18 Low Fire Switch (Waiting for Louver to Close)(See Fault 20)
• Q- Why is the louver not opening?
  • A- See Owner’s Manual: Fault 399: Purge Hold: T19 High Fire Switch (Waiting for Louver to Open)(See Fault 14)
• Q- Why will the generator not start from the touch screen?
  • A- See Owner’s Manual: Fault 421: Generator Will Not Start from Touch Screen
• Q- Why will the generator not shut off from the touch screen?
  • A- See Owner’s Manual: Fault 422: Generator Will Not Shut off from Touch Screen
• Q- Why is the generator controller not working?
  • A- See Owner’s Manual: Fault 424: Generator Controller Not Working;
    “????????” Displayed on Screen

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